Table 8. Parameters for Special Commands
Command Parameter
|
Description
|
AgentLogin
|
For @UQBlindTransferWorkItemToAgent, @UQBlockAgentChannel, @UQInitTransfer, @UQTransfer, or @UQUnBlockAgentChannel, specifies the login name of an agent to whom a work item is routed or transferred through Siebel Universal Queuing.
|
AgentMediaMode
|
For @UQChangeAgentMediaMode, specifies the media mode for an agent.
|
AppletMode
|
For @CreatePopupFrame, specifies the mode for an applet to be displayed in the new browser window.
|
Dimension
|
For @CreatePopupFrame, specifies the dimension of the new browser window.
|
MediaType
|
For @UQAddWorkItem, @UQAgentAvailable, @UQAgentInitAuxWork, @UQBlockAgentChannel, @UQChangeAgentMediaMode, or @UQUnBlockAgentChannel, specifies the channel (media) type, such as the channel for which an agent changes availability.
|
PageURL
|
For @CreatePopupFrame, specifies a URL to be displayed in the new browser window.
|
Reason
|
For @UQAgentChangeReadyState or @UQAgentInitAuxWork, specifies a business component field from which a reason code is obtained. The agent chooses the reason code when changing availability for any or all channels.
|
RouteID
|
For @UQTransferWorkItemToRoute, specifies the name of a route defined for Siebel Universal Queuing.
|
SWECommand
|
For @InvokeSWECommand, specifies a Siebel Web Engine (SWE) command to be invoked.
|
TransferCmd
|
For @UQTransfer, specifies the name of a transfer command in the communications configuration that is to be invoked.
|
View
|
For @ViewWorkObject, specifies the name of a view.
|
WorkItemID
|
For several special commands (relating to Siebel Universal Queuing), specifies the ID for a work item upon which the command operates. The value should be set as appropriate for the command.
|
