Siebel Communications Server Administration Guide > Configuring Events and Commands > Special Commands for Device Commands >

Special Command Examples

This section describes examples of special commands.

@Associate Special Command Example

Table 9 and Table 10 provide an example command using the @Associate special command.

This example defines a command and associated command data that creates an association between the current activity object and the current account object. The example command is enabled only when the agent is working with accounts and when a work-item tracking object exists. For more information, see the description for @Associate in Table 7.

Table 9.  Command: AssociateAccount
Parameter Name
Parameter Value
DeviceCommand
@Associate
Hidden
TRUE

Table 10.  Command Data: AssociateAccount
Parameter Name
Parameter Value
BusComp
Account
Param."Account Id"
{Id}

@ViewWorkObject Special Command Example

Table 11 and Table 12 provide an example command using the @ViewWorkObject special command.

This example defines a command and associated command data that allows a user to view the work-item tracking record. The command specifies the menu item to be used for viewing the record, and assigns the command to the hot key SHIFT+F8. The command is enabled only when a work-item tracking object exists. For more information, see the description for @ViewWorkObject in Table 7.

Table 11.  Command: ViewWorkObject
Parameter Name
Parameter Value
DeviceCommand
@ViewWorkObject
HotKey
SHIFT+F8
MenuPosition
8
Title
View Work Item Object

Table 12.  Command Data: ViewWorkObject
Parameter Name
Parameter Value
Param.View
Activity Attachment View


 Siebel Communications Server Administration Guide 
 Published: 23 June 2003