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Configuring the Send Commands
This section describes how the Send commands in the File application-level menu are configured.
The File application-level menu contains communications commands for sending email, fax, page, or wireless messages. These commands are available as submenu items under the menu item Send.
End User Requirements for Using Send Commands
End users must have communications profiles available to choose from, if they are sending email or fax messages. End users should also have communications templates defined. For more information about end user operations, see:
For more information about drivers and profiles, see:
Send Menu Commands Defined in Siebel Tools
The name and position of "Send" as an item in the File menu is determined in Siebel Tools by the "File - Send" menu item definition. Use Siebel Tools to configure this menu item and all of its submenu items.
The Send submenu items invoke Siebel Tools commands, which in turn invoke the SendCommunication method of the Communications Client business service—each with a different setting for the method argument CommType.
- The Send Email command invokes the SendCommunication method with the method argument CommType set to Email.
- The Send Fax command invokes the SendCommunication method with the method argument CommType set to Fax.
- The Send Wireless Message command invokes the SendCommunication method with the method argument CommType set to Wireless.
- The Send Page command invokes the SendCommunication method with the method argument CommType set to Page.
For Send Email, Send Fax, and Send Wireless Message, the SendCommunication method in turn invokes Outbound Communications Manager business service methods.
The Send Page command offers similar functionality to the other Send commands, but uses the Page Manager server component, rather than Communications Server. For more information, see Server Components for Communications Server.
Send Commands in Communications Toolbar
The communications configurations provided by Siebel Systems include commands for choosing communications toolbar buttons for the Send Email, Send Fax, Send Wireless Message, and Send Page commands. These commands invoke the same business service methods. They do not, however, affect the Send commands in the File application-level menu.
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Siebel Communications Server Administration Guide Published: 23 June 2003 |