Bookshelf v7.5: Installing the Siebel Email Form for Lotus Notes

Siebel Communications Server Administration Guide > Using Email, Fax, and Other Systems > Configuring Client-Side Integration for Send Email >

Installing the Siebel Email Form for Lotus Notes

This section describes how to install the Siebel email form for Lotus Notes. The email form may be installed on the server machine where Lotus Domino is running, or on each client machine.

For users on the Siebel Mobile Web Client who will use Lotus Notes for the Send Email command while disconnected from the network, the email form must be installed locally on the client machine. Note that deploying the form on local client machines has implications for subsequent updates.

NOTE: For additional deployment options for the Notes database and email form, contact your administrator for Lotus Notes and Lotus Domino.

The Siebel email form for Lotus Notes, Siebel Memo, is contained within the Notes database file Siebel7Email.nsf.

You can rename the default email form, or add to this database additional Siebel forms based on the default. If you do either of these, make sure that the names of all supported Siebel forms are included in the List of Values type for the Siebel/Lotus Form drop-down list, located in the Outbound Communications view of the User Preferences screen.

To specify a custom form as a global default, then you must also specify its name using the Siebel/Lotus Form server component parameter or the LotusForm configuration file parameter, as described in Table 81.

To install the Siebel email form for Lotus Notes

Locate the Notes database file Siebel7Email.nsf on the server or client installation CD-ROM, as described in Locations of Source Files for Siebel Email Forms.

Copy this file to the clipboard.

Paste the Siebel7Email.nsf file into the appropriate destination location. Do one of the following:

On the Lotus Domino server machine, paste the file into the Data subdirectory in the Lotus Domino installation directory. For example, the location may be:

D:\Lotus\Domino\Data\Siebel

In this example, a Siebel subdirectory has been created in the Data directory.

On each client machine, paste the file into the Data subdirectory in the Lotus Notes client installation directory. For example, the location may be:

D:\Lotus\Notes\Data

Right-click on the file Siebel7Email.nsf, select Properties, uncheck the check box for the Read-only attribute (in order to allow read-write access), and click OK.

NOTE: If the Siebel7Email.nsf has the Read-only attribute set, then error messages may be displayed to end users when they use the Send Email command.

On each client machine, add a line to the notes.ini file in your Lotus Notes installation, to indicate the location of the Notes database file. Do one of the following:

If you pasted the Siebel7Email.nsf file onto the Lotus Domino server machine, add an entry like the following (on one line):

SIEBELFORMPATH = server_host_name/domino_server_name:Siebel\Siebel7Email.nsf

where server_host_name is the name of the host machine on which the Lotus Domino server is running and domino_server_name is the name of the Lotus Domino server itself.

In this example, a Siebel subdirectory has been created in the Data directory. The path above would be appropriate for an actual location such as the following directory on the server_host_name machine:

D:\Lotus\Domino\Data\Siebel\Siebel7Email.nsf

If you pasted the Siebel7Email.nsf file onto each client machine, add an entry like the following (on one line):

SIEBELFORMPATH = D:\Lotus\Notes\Data\Siebel7Email.nsf

The Notes email form Siebel Memo is now ready to be used. To finish configuring your use of Lotus Notes, go to Overview of Completing Email Client Configuration.

Siebel Communications Server Administration Guide
Published: 23 June 2003