Table 98. Communications Session Manager Methods
Method Display Name
|
Method Name
|
Comment
|
Accept Work Item
|
AcceptWorkItem
|
Accept inbound work item
|
Get Agent Extension
|
GetAgentExtension
|
Retrieve agent's active extension number
|
Get All Work Item ID
|
GetAllWorkItemID
|
Retrieve all work item IDs
|
Get Inbound Work Item Attributes
|
GetInboundWorkItemAttr
|
Retrieve inbound work item attribute
|
Get Inbound Work Item Info
|
GetInboundWorkItemInfo
|
Retrieve complete information of inbound work item
|
Get Top Active Work Item ID
|
GetTopActiveWorkItemID
|
Retrieve the ID of most recent active work item
|
Get Top Idle Work Item ID
|
GetTopIdleWorkItemID
|
Retrieve the ID of most recent idle work item
|
Get Work Item Attributes
|
GetWorkItemAttr
|
Retrieve work item attributes
|
Get Work Item Info
|
GetWorkItemInfo
|
Retrieve complete information of a work item
|
Get Work Item Track Info
|
GetWorkItemTrackInfo
|
Retrieve the tracking info of work item
|
Invoke Command
|
InvokeCommand
|
Invoke device command
|
Invoke Extended Command
|
InvokeCommandEx
|
Invoke predefined device command
|
Notify Event Handling Finished
|
NotifyEventHandlingFinished
|
Notify driver that event handling is over
|
Release Work Item
|
ReleaseWorkItem
|
Release work item
|
Release Work Item by Activity ID
|
ReleaseWorkItemEx
|
Release work item by activity record ID
|
Resume Work Item
|
ResumeWorkItem
|
Resume work item
|
Set Work Item Attributes
|
SetWorkItemAttr
|
Set work item attributes
|
Suspend Work Item
|
SuspendWorkItem
|
Suspend work item
|
Work Item Released
|
WorkItemReleased
|
Notification of work item released
|
Work Item Resumed
|
WorkItemResumed
|
Notification of work item resumed
|
Work Item Started
|
WorkItemStarted
|
Notification of work item started
|
Work Item Suspended
|
WorkItemSuspended
|
Notification of work item suspended
|
