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Siebel Communications Server Administration Guide > Advanced Communications Configuration >
Generating Communications Reports
Communications administrators and call center managers can generate reports tracking inbound and outbound activity for Siebel Communications Server.
For information about configuring additional reports, refer to Siebel Reports Administration Guide.
To generate a communications report
- From the application-level menu, choose View > Site Map > Communications Administration > Reports.
- As instructed, choose View > Reports.
The Reports dialog box appears.
- Select one of the following preconfigured call-center reports, or another report you have previously configured:
- Call Center Volume
- Call Center Volume (Inbound)
- Call Center Volume (Outbound)
- Click Run.
The selected report is generated for you to view or print.
Requirement for Defining Fields in Event Logs
Generating the reports identified in this section requires that event log definitions in your communications configuration include parameters that specify field names as shown in the examples in Table 55, Table 56, and Table 57. The field names are specified using the parameters LogField and AfterWork.
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Siebel Communications Server Administration Guide Published: 23 June 2003 |