Siebel Communications Server Administration Guide > Communications Operations for End Users > Using Activity Records for Send Commands >

Activity Types for Each Send Command

The activity records generated by each Send command are of different types, as outlined in Table 63.

Activity records for outbound communication requests also use the same activity types described in this section, but are not generated in the same way. For more information about these activity records, see Viewing Activity Records for Communication Requests.

For Siebel eMail Response, activity records for inbound email messages use the Email - Inbound activity type, while activity records for outbound email messages use the Email - Outbound activity type. For more information, refer to Siebel eMail Response Administration Guide. See also Activity Attachments Stored for Inbound Email.

Table 63.  Activity Records for Outbound Communications
Send Command
Activity Type
Send Email
Email - Outbound
Send Fax
Fax - Outbound
Send Wireless Message
Wireless Message
Send Page
Paging

Text from the Subject line of the message is written to the Description field for the activity record. (For wireless messages and pages, this text is from the Subject field of the template.) Message body text is written to the Comments field for the activity record, up to a maximum possible size of 1,500 characters.

For Send Email and Send Fax, message body text is also written to the Email Body field, up to a size of at least 16,000 characters (actual length depends on your database).

For Send Email and Send Fax, message body content that is longer than the Email Body field allows is also saved as activity attachments. The attachment files are named SiebelLongEmailBody.txt (for plain-text messages) or SiebelLongEmailBody.htm (for HTML messages). If you are using Microsoft Outlook as your email client, RTF messages are saved in HTML format.

For the Send Email and Send Fax commands, attachments (such as files or literature items) to email or fax messages are also saved as attachments to the activity record.


 Siebel Communications Server Administration Guide 
 Published: 23 June 2003