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About Siebel CTI Connect

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This section describes communications driver parameters, commands, and events for configuring Siebel Communications Server to work with Siebel CTI Connect, which is based on Intel NetMerge, and the applicable communications driver.

It also provides Siebel CTI Connect installation and configuration instructions. Siebel CTI Connect, available from Siebel Systems, includes the following:

Intel NetMerge Call Processing Software (formerly Dialogic CT Connect Server)
Intel NetMerge Call Information Manager (CIM) (formerly Dialogic Call Information Manager)
Communications driver (Dialogic CTI) for Siebel Connect (using Intel NetMerge)
Sample communications configuration data for Siebel Connect (using Intel NetMerge)

NOTE:  Siebel CTI Connect is licensed as a separate module in this version of Siebel eBusiness Applications. If you have not licensed the Siebel CTI Connect module, it will not be enabled for use.

The sample Siebel Connect configuration data can be found in the Siebel database or the Sample Database. For more information on particular parameters, commands, or events, refer to Intel NetMerge (Dialogic) documentation such as the CT Connect C Programming Guide. For more information, see Additional Documentation for Siebel CTI Connect.

For more information about configuring Siebel Communications Server, see Configuring Session Communications and Configuring Events and Commands.

NOTE:  For additional or different parameters, commands, or events, you can extend the Siebel-provided driver or develop a custom communications driver to support these parameters. For more information, see Developing a Communications Driver.

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