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Siebel Communications Server Administration Guide >

Configuring Session Communications

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This chapter explains how to set up communications configurations and related data. Communications configurations support Siebel CTI and other forms of session communications. This chapter also provides information about importing and exporting communications configuration data.

Previous and subsequent chapters address related and advanced topics pertinent to the topics in this chapter:

For an overview of steps involved in configuring your communications environment, see Process of Configuring Communications Server.
To configure communications drivers and profiles, see Configuring Communications Drivers and Profiles.
For more information about configuring events or commands in your communications configurations, see Configuring Events and Commands.
To perform a variety of advanced or special-purpose configuration tasks, see Advanced Communications Configuration.
To configure communications elements in the user interface for Siebel eBusiness Applications, see Configuring User Interface Elements.
To enable interactive communications sessions, and to configure and run Siebel Server components for Siebel Communications Server, see Administering Siebel Communications Server.

For more information:

If you are upgrading from a previous version, see also Upgrading from Version 6.x. This appendix primarily addresses upgrade issues for Siebel CTI and Siebel Communications Server. Also refer to the Upgrade Guide for the operating system you are using.
For all implementations, also refer to related Siebel documentation for your products, such as Siebel eMail Response Administration Guide, Siebel Universal Queuing Administration Guide, Siebel Wireless Administration Guide, or Siebel Marketing Guide.

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