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Upgrading from Version 6.x
This appendix describes issues in upgrading Siebel implementations using:
- Siebel CTI, version 6.x (or earlier)
- Siebel Communications Server, version 6.x
- Send Email/Send Fax/Send Page commands, version 6.x (or earlier)
- Siebel CTI scripts from version 6.x
For more information about upgrading, refer to the Upgrade Guide for the operating system you are using and to Siebel System Requirements and Supported Platforms for your Siebel applications.
In order to understand the upgrade issues described here, you must understand how Siebel Communications Server in version 7.x differs from Siebel CTI, Siebel Communications Server, and other communications features in version 6.x.
It is recommended that you closely compare the features documented for the current version with those described in the Siebel CTI Guide and Siebel Communications Server Administration Guide for previous versions.
For information about upgrading specific modules related to Communications Server, or implementing new modules, also refer to the following documentation:
- Siebel Universal Queuing Administration Guide (new product for 7.x)
- Siebel eMail Response Administration Guide
- Applications Administration Guide
- Siebel Marketing Guide
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Siebel Communications Server Administration Guide Published: 23 June 2003 |