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Adaptive Communications Design
Siebel Adaptive Communications is a programmable software layer between Siebel applications and the external communications system that a communications driver is written to support, such as a CTI middleware package or email server.
The Adaptive Communications layer has two main parts:
- The client handle, which is how the communications driver can access functionality in the Siebel application
- The communications driver (encompassing the driver handle and the service handle), through which communications pass between the Siebel application and the external communications system
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Siebel Communications Server Administration Guide Published: 23 June 2003 |