Bookshelf v7.5: Siebel CTI Connect Events

Table 67 lists and describes some of the common Intel NetMerge events that Siebel Communications Server may receive. Many of the events listed are referenced as device events in the communications configuration for Siebel CTI Connect. Communications Server receives and can be configured to support additional Intel NetMerge events. Refer to Intel NetMerge documentation for detailed information about such events.

Table 67. Siebel CTI Connect Events
Event Name	Description
AgentLoggedOff	The agent has logged out (off).
AgentLoggedOn	The agent has logged in (on).
AgentModeChange	The work mode for an agent has changed. Check the agentMode field for a value that identifies the new work mode.
BackInService	The device has returned to service.
CallInformation	The account information or authorization information associated with a call has changed.
DestBusy	The destination device is busy (engaged).
DestChanged	The call from the assigned device was not answered at the original destination and has been redirected to another destination.
DestInvalid	The attempted call has failed because the destination device is incompatible. (For example, making a call from a voice set to a data set.)
DestNotObtainable	The call could not be completed, probably because the wrong number was dialed.
DestSeized	A call has been successfully dialed.
Diverted	An incoming call on the assigned device has been diverted to another destination.
Error	The call has failed for an unspecified reason. For more information, check the eventQualifier field. For descriptions of event qualifiers, refer to CT Connect C Programming Guide.
EventAnswerCall	Indicates the arrival of a new call. This event is triggered whenever the AnswerCall device command is invoked by the Dialogic CTI driver, such as when an agent answers a call using the communications toolbar. This event may be used in your event handler definitions in order to enhance the speed of screen pops. For more information, see Using Device Event to Enhance Screen Pop Performance.
InboundCall	A new call has arrived at the assigned device.
Offhook	A new call has been made from the assigned device.
OpAnswered	The other party answered the call from the assigned device.
OpConferenced	Another party on the call has created a conference call.
OpDisconnected	The other party has disconnected the current call.
OpHeld	The other party has placed the call on hold.
OpRetrieved	The other party has retrieved the held call.
Other	An event has occurred. This event is not significant for basic call processing and can be generated by a number of causes.
OutOfService	The device is out of service.
Private	Data has been sent by the switch. The type of data sent is specific to the switch manufacturer.
TpAnswered	This party has answered an incoming call on the assigned device.
TpConferenced	This party has included another party in a conference call.
TpDisconnected	This party has disconnected the current call.
TpRetrieved	This party has retrieved a call that was either on hold or in the call-waiting queue.
TpSuspended	This party has placed a call on hold.
Transferred	The call has been transferred from another device. This event is returned to both parties on the new call.
Unavailable	The device has become unavailable (out of service). This could be: A temporary condition, because, for example, the device has remained off-hook too long. A more permanent condition, if the device is in maintenance.