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Siebel CTI Connect Events
Table 67 lists and describes some of the common Intel NetMerge events that Siebel Communications Server may receive. Many of the events listed are referenced as device events in the communications configuration for Siebel CTI Connect. Communications Server receives and can be configured to support additional Intel NetMerge events. Refer to Intel NetMerge documentation for detailed information about such events.
Table 67. Siebel CTI Connect Events Event Name Description AgentLoggedOff The agent has logged out (off). AgentLoggedOn The agent has logged in (on). AgentModeChange The work mode for an agent has changed. Check the agentMode field for a value that identifies the new work mode. BackInService The device has returned to service. CallInformation The account information or authorization information associated with a call has changed. DestBusy The destination device is busy (engaged). DestChanged The call from the assigned device was not answered at the original destination and has been redirected to another destination. DestInvalid The attempted call has failed because the destination device is incompatible. (For example, making a call from a voice set to a data set.) DestNotObtainable The call could not be completed, probably because the wrong number was dialed. DestSeized A call has been successfully dialed. Diverted An incoming call on the assigned device has been diverted to another destination. Error The call has failed for an unspecified reason. For more information, check the eventQualifier field. For descriptions of event qualifiers, refer to CT Connect C Programming Guide. EventAnswerCall Indicates the arrival of a new call. This event is triggered whenever the AnswerCall device command is invoked by the Dialogic CTI driver, such as when an agent answers a call using the communications toolbar. This event may be used in your event handler definitions in order to enhance the speed of screen pops.For more information, see Using Device Event to Enhance Screen Pop Performance. InboundCall A new call has arrived at the assigned device. Offhook A new call has been made from the assigned device. OpAnswered The other party answered the call from the assigned device. OpConferenced Another party on the call has created a conference call. OpDisconnected The other party has disconnected the current call. OpHeld The other party has placed the call on hold. OpRetrieved The other party has retrieved the held call. Other An event has occurred. This event is not significant for basic call processing and can be generated by a number of causes. OutOfService The device is out of service. Private Data has been sent by the switch. The type of data sent is specific to the switch manufacturer. TpAnswered This party has answered an incoming call on the assigned device. TpConferenced This party has included another party in a conference call. TpDisconnected This party has disconnected the current call. TpRetrieved This party has retrieved a call that was either on hold or in the call-waiting queue. TpSuspended This party has placed a call on hold. Transferred The call has been transferred from another device. This event is returned to both parties on the new call. Unavailable The device has become unavailable (out of service). This could be:
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Siebel Communications Server Administration Guide Published: 23 June 2003 |