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Driver Event Attributes
Table 85 lists event attributes that are included by the channel manager for all events processed by the client handle method HandleEvent. These attributes apply to any communications driver that invokes the client handle method HandleEvent—whether for drivers provided by Siebel Systems or custom drivers developed by customers or by other vendors.
You can use these attributes with event handler definitions in communications configurations. For more information, see Event Handlers. See also Work Item Attributes.
The event attributes described in Table 85 are also available for workflows used in processing inbound communications.
For more information about the HandleEvent client handle method, see HandleEvent.
For events received for each interactive driver, additional data is received as event data fields. For more information about the events and event data fields for interactive drivers provided by Siebel Systems, see Using Siebel CTI Connect.
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Siebel Communications Server Administration Guide Published: 23 June 2003 |