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Siebel Communications Server Administration Guide > Advanced Communications Configuration > Viewing Communications Status Data >

Viewing Agent Status Data

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You can use the All Active Agent Status view to view status data for each agent who is currently logged in and using a Siebel application configured to support session communications. For each agent, the view displays:

The agent's login, agent ID, and first and last name
The communications configuration that is active for the agent
The teleset the agent is using, for voice agents
Currently active work items for the agent, for each channel
The agent's state (such as Ready, Not Ready) for each channel for the agent's configuration

To view agent status data

From the application-level menu, choose View > Site Map > Communications Administration > All Active Agent Status.
Click Refresh to update the displayed data.

NOTE:  The All Active Agent Status view is always updated by the system, and does not require specific parameter settings or event log definitions.

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