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Siebel Communications Server Administration Guide > Configuring Events and Commands >
Commands
Commands in the communications configuration data define the appearance and availability of communications commands.
By using the DeviceCommand parameter in a command, you can invoke a command on the communications system or invoke a special command.
- Device commands that are executed by the communications driver. Such commands are specific to particular middleware vendors, or to how Siebel Systems supports communications toolbar interactivity. For more information about commands supported by Siebel-provided drivers, see Siebel CTI Connect Commands and Supporting Email Interactivity.
- Device commands that are independent of communications drivers. For more information, see Special Commands for Device Commands.
Communications commands may instead invoke a business service method, a SmartScript, or a Siebel VB or Siebel eScript script. In these cases, the DeviceCommand parameter need not be specified.
- For information about invoking a business service method, see Using Business Services with Communications Server.
- For information about invoking a Siebel VB or Siebel eScript script, see Communications Server Business Services.
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Siebel Communications Server Administration Guide Published: 23 June 2003 |