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About Communications Templates

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Communications templates may be sent when using the following features:

Using the Send Email, Send Fax, Send Wireless Message, or Send Page commands
Replying to an inbound message in Siebel eMail Response
Creating and submitting an outbound communication request (whether this is done manually or done using a module like Siebel Business Process Designer that can invoke business service methods)

Templates provide both structure and content for outbound messages. Content may include both explicitly specified text and Siebel field values substituted into the outbound message. Field data may be substituted for all supported Siebel datatypes. In an end-user context of using the Send commands or replying to inbound messages, additional content can also be specified by the end user.

For outbound communication requests, which can include multiple templates per request, each template also includes a specification of the communications profile that determines how the template's message will be delivered. For more information about outbound communication requests, see Defining Outbound Communication Requests.

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