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Using Two-Way Wireless Messaging Workflows

In a two-way wireless messaging scenario using predefined workflows, a wireless message is sent automatically to a user with Field Service Representative - Wireless responsibility. The wireless message represents an activity record (the "dispatch activity") that has been assigned to the field service representative. This representative then responds to the message by accepting or declining the activity, thus completing the two-way communication.

A second activity record (the "tracking activity") is used to track the status of the communication associated with the dispatch activity.

To support two-way wireless messaging for Siebel Wireless Messaging, Siebel eBusiness Applications include in the seed data one predefined workflow policy, associated workflow actions, and associated workflow processes.

NOTE:  Two-way wireless messaging requires the Wireless Messaging 2-Way driver, provided with Siebel Wireless Messaging. Messages are sent and received as SMS message type.

For more information about working with Communications Server components, see Administering Siebel Communications Server.

For more information about using working with workflow policies, workflow processes, and related server components, refer to Siebel Business Process Designer Administration Guide.

For more information about using working with Siebel Tools or Siebel business services, refer to Siebel Tools Reference and Siebel Tools Online Help.

For more information about working with response groups, refer to Siebel eMail Response Administration Guide.


 Siebel Communications Server Administration Guide 
 Published: 23 June 2003