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Implementing Siebel Remote

This chapter begins by explaining how National Real Estate Clearinghouse (NREC) uses Siebel Remote, illustrating the hardware architecture, and outlining the tasks to set up the Siebel Remote server. Next, the chapter outlines and briefly describes the tasks to set up a new Siebel Remote User. Then the chapter describes the process for synchronizing a mobile Web client.

NREC is using Siebel Remote so that its employees can connect to a Siebel Server with their laptop computers and exchange updated data and files. This process is known as synchronization. This chapter uses Kate Strong, a real estate agent with NREC, to detail the Siebel Remote scenario. Kate Strong is a mobile user.

Siebel Remote supports mobile computing by allowing field personnel to share current information with virtual teams of other mobile and connected users across the organization.

Typically, the mobile Web client is a laptop computer used by a field sales or service representative. Siebel eBusiness Applications allow a mobile Web client to download a portion of the Siebel database and the Siebel File System to a laptop. This allows users to access their data locally, without being connected directly to the Database Server, Siebel Server, or File System.

As Kate Strong enters and updates information in the local database on her laptop, Siebel Remote Client software tracks the changes as synchronization transactions. Subsequently, when Kate connects to the Siebel Remote server through her dial-up networking connection, these transactions are uploaded from her mobile Web client to the server during synchronization. In a similar manner, transactions occurring on the server that are applicable to Kate will be tracked. During synchronization, these transactions are downloaded from the server to her laptop.

Figure 40 illustrates the main elements of the Siebel Remote architecture.

Figure 40. Siebel Remote Hardware Architecture

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 Developing and Deploying Siebel eBusiness Applications 
 Published: 18 April 2003