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Agreements and Entitlements

Agreements and entitlements may be used by customer service representatives, field service representatives, service managers, account managers, support renewal agents, and contract administrators. Agreement and entitlement data is stored in agreement and entitlement records that must be created, associated with other records, revised, examined, and printed.

For further procedures and information related to agreements and entitlements, see Siebel Call Center User Guide and Siebel Field Service Guide.


 Siebel eEnergy Guide 
 Published: 23 June 2003