Bookshelf Home | Contents | Index | Search | PDF |
Siebel eEnergy Guide > Credit Management >
Viewing a Request Outcome
Typically, the account adjustments and payment arrangement plans are agreed upon in the back office, either manually or through a system. The back-office system then sends the outcome of the customer request to Siebel eEnergy.
To view an account adjustment outcome
- Navigate to the Credit Management screen.
- In the Credit Alerts list, select a credit alert.
- Click the Account Adjustments view tab.
- In the Account Adjustments list, review the credit management system's response to the adjustment request, specifically the Status, Amount Approved, and Approval Description fields.
NOTE: Each adjustment request is accompanied by a single adjustment outcome.
To view a payment arrangement plan outcome
- Navigate to the Credit Management screen.
- In the Credit Alerts list, select a credit alert.
- Click the Payment Arrangements view tab.
- Scroll down to the Payment Arrangements Outcome form to view the credit management system's response to the adjustment request.
Some of the fields are described in the following table.
Bookshelf Home | Contents | Index | Search | PDF |
Siebel eEnergy Guide Published: 23 June 2003 |