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Viewing Fraud Alerts and Fraud Alert Details
When a back-office application flags an account for fraud, Siebel eEnergy receives a fraud alert and fraud alert details.
In the course of investigating fraud, end users review the fraud alert to determine the type of fraud that may have occurred. End users then discuss the fraud alert details, which contain the specific data alleged to be fraudulent, with the customer.
To view a fraud alert
- Navigate to the Fraud Management screen.
- In the Fraud Alerts list, select a fraud alert.
Some fields in the list are described in the following table.
To view fraud alert details
- Navigate to the Fraud Management screen.
- In the Fraud Alerts list, select a fraud alert.
- Click the Event Details view tab.
An Account form appears with the Event Details list beneath it. The Event Details list displays detailed information about the selected alert. This typically consists of the call detail records associated with the suspected fraudulent calls.
It is possible for certain fraud alerts to have no associated fraud alert details.
Some fields in the Event Details list are described in the following table.
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Siebel eEnergy Guide Published: 23 June 2003 |