Siebel eEnergy Guide >

Product Overview

Siebel eEnergy is a suite of eBusiness applications that is designed to meet the sales, marketing, call center, and field service requirements of regulated electric, gas, and water local distribution companies (LDCs) as well as unregulated energy service providers (ESPs). Siebel eEnergy serves residential, commercial, and industrial customers.

Siebel eEnergy can support large LDCs' call center operations and integrated legacy customer information systems (CIS). It supports an account hierarchy and premises records. It also allows the tracking, sharing, and reporting of usage, billing, and other service details.

Siebel eBusiness Applications are designed to work together to provide an integrated Customer Relationship Management (CRM) solution. Siebel eEnergy allows energy companies to implement Siebel modules that include sales, service, and marketing functionality. These modules include Siebel Sales, Siebel Service, Siebel Call Center, Siebel Field Service, and Siebel Configurator.

Siebel Anywhere allows the Siebel system administrator to apply upgrades to Dedicated Web Clients, Mobile Web Clients, and Siebel servers.


 Siebel eEnergy Guide 
 Published: 23 June 2003