Siebel eEnergy Guide > Service Requests and Trouble Tickets >

Creating a Trouble Ticket Record

End users can create a trouble ticket record.

To create a trouble ticket

  1. Navigate to the Trouble Tickets screen.
  2. Click the More Info view tab.
  3. In the More Info form, add a record and complete the necessary fields. To access more fields, click the show more button in the upper right corner of the form.

    4. Some fields are described in the following table.

    Field
    Comments
    Last Name
    The last name of the person reporting the problem.
    Owner
    Person responsible for resolving the trouble ticket (may be the end user, another service representative, or a service group).
    Ref #
    A number used by an external system (if any) to identify the trouble ticket.


 Siebel eEnergy Guide 
 Published: 23 June 2003