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Siebel Field Service Guide > Agreements > Agreements Screen >
Entitlements View
The Entitlements view displays entitlements and associates them with specific agreements.
NOTE: End users should use the Entitlements view on the Agreements screen. The Entitlements screen (Entitlements Screen) is used for general administrative work across agreements.
Accounts Subview
The Accounts subview associates accounts with specific entitlements. Table 56 describes the items in accounts records.
Table 56. Selected Items in the Accounts Subview Items Function All Contacts Indicates all contacts associated with this account are covered by this entitlement. Entitlement verification uses this information (see Verify Button). All Products Indicates all products are covered by this entitlement. Entitlement verification uses this information.Entitlement Details Subview
The Entitlement Details subview displays additional details for a selected entitlement. Table 57 describes items in entitlement detail records.
Products Subview
The Products subview associates assets and products with entitlements. The records in this view provide a list of products covered by the selected entitlement. These records are used when the All Products check box in the Accounts subview is not set, and the entitlement is valid only for specific products or assets.
NOTE: Agreements > Line Items (see Line Items View) specifies the products purchased or provided under this agreement. Agreements > Entitlements > Products defines the level of service provided for each product and asset associated with the agreement.
Contacts Subview
The Contacts subview associates contacts at an account with a specific entitlement. The records in this view are used when the All Contacts check box (in the Accounts subview) is not set and the entitlement is valid only for specific individuals.
Metrics Subview
The Metrics subview records performance measurements for an entitlement; for example, response time for a service call and customer satisfaction rating. The Response Time metric is required for calculating Agent Committed time in the Service Request view (see Service Requests View). This is the only entitlement metric is used directly to determine a level of service.
Service Details Subview
The Service Details subview defines the billing terms for service activities covered by the entitlements. Table 58 describes items in Service Detail records.
Price Details Subview
The Price Details subview records special pricing considerations for products covered by the entitlement; for example, discounts or markups. This special pricing is used only for pricing order line items; it requires the Siebel Pricing Configurator.
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Siebel Field Service Guide Published: 21 April 2003 |