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Siebel Field Service Guide > Preventive Maintenance > PM Plans and Actions >
Service Request Templates
A Service Request Template is used to create service requests whenever a preventive maintenance trigger is activated. An SR Template includes one or more activity templates and holds default values for the following service request fields:
- Name
- Description
- Area
- Subarea
- Symptoms
- Severity
- Status
- Substatus
- Priority
- Resolution
SR templates apply only to preventive maintenance.
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Siebel Field Service Guide Published: 21 April 2003 |