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Siebel Field Service Guide > Scheduling and Dispatch > Scheduling Administration >
Scheduling Administration Screen
The Scheduling Administration screen provides data required to configure and administer the operation of the ABS and the Optimization Engine.
Service Regions View
The Service Regions view defines service regions in terms of the employees assigned to each region, geographic coordinates (in terms of geocode and ZIP Codes or postal codes), and the operation of the ABS and Optimization Engine for the selected service region. The view also lists all activities assigned to a selected service region.
Table 30 describes the fields that define the operation of the ABS and Optimization Engine in each service region.
Table 30. Selected Items in the Service Regions View Item Description Average Travel Speed Per Hour The average travel speed for field service engineers in the service region, used when the Optimizer calculates the Cost Function. Average Travel Time (Minutes) The amount of travel time that the ABS adds to an activity when calculating the duration of an activity (work time + average travel time). Constraint Set The constraint set that the ABS and Optimization Engine use in optimizing the schedule for the selected service region, defined in Scheduling Administration > Constraint Sets and the Scheduling Administration > Constraints. Cost Function The cost function that the Optimization Engine uses in optimizing the schedule for the selected service region, defined in Scheduling Administration > Cost Functions. Cost List A cost list for labor, used for calculating overtime costs. Costs Lists are defined in Pricing Administration > Cost List (see Pricing Administration Guide). Minimum Travel Time If the calculated travel time between two activities is less than this time, the Optimizer uses this time. Parameter Set The set of parameters that the ABS and Optimizer use, defined in Scheduling Administration > Parameter Sets. Schedule The name of a schedule that the ABS uses. Schedules are defined in Applications Administration > Schedules. Time Window The name of a set of time windows defined in Scheduling Administration > Time Windows. A Time Windows view defines the interval of time that should be allocated for starting an activity. The ABS uses time windows. See the Time Windows View. Time Zone The name of a time zone used by the ABS and Optimizer. Time Zones are defined in Applications Administration > Time Zone Administration (see Applications Administration Guide). Travel Cost The cost of travel per unit of travel. The Optimizer uses this value when calculating the Cost Function for a schedule. Travel Unit of Measure The unit of travel (miles or KM) that the Optimizer uses when calculating the Cost Function for a schedule.The Scheduling Administration screen provides the following buttons and commands for the manual operation of the ABS and the Optimization Engine (Table 31).
Activities View
The Activities view displays all activities for the selected service region. This view is read-only. Table 32 describes the button in this view.
Employees View
The Employees view lists the employees assigned to a service region. This view is read-only. Table 33 describes the buttons in this view for managing the availability of employees and loading employee data.
Zip Codes View
The Zip Codes view lists the ZIP Codes or postal codes that are included in a service region, plus city, state, country, and longitude and latitude for each ZIP Code.
For the Optimizer to schedule an activity, the address of the activity must have valid ZIP Codes and country specified. ZIP Codes must have the corresponding Geocodes specified (see Geocodes and ZIP Codes). The Zip Code value can be a ZIP Code or a ZIP + 4 code.
Cost Functions View
The Cost Functions view defines the function that the Optimizer uses for assessing the success of each iteration of a schedule. This view sets up the general description of each cost function. Cost functions are associated with service regions in the Scheduling Administration screen; see Service Regions View.
Cost Function Details View
The Cost Function Details view defines each variable in a cost function. For more information about the structure of cost functions, see Cost Function.
Service Regions View
The Service Regions view contains read-only records listing the service regions that use a selected cost function.
Parameter Sets View
The Parameter Sets view provides the basic definition of the parameters that the ABS and the Optimization Engine use. Parameter sets are associated with service regions in the Scheduling Administration screen; see Service Regions View. Each service region uses one parameter set.
Parameters View
The Parameters view defines each parameter in a parameter set. For more information about parameters, see Scheduling Parameters.
Service Regions View
The Service Regions view contains read-only records listing the service regions that use a selected parameter set.
Time Windows View
The Time Windows view defines the interval of time that should be allocated for starting an activity. The ABS uses time windows.
The Time Windows field in Scheduling Administration > Service Regions associates a time window with a service region.
Table 34 shows the required fields in the Time Window view.
Time Window Details View
The Time Windows Details view defines specific mappings that make up each time window record. To accommodate activities that vary in duration, this view maps each range of durations to a time window. For example, a work time of 1 to 60 minutes may require a time window of 120 minutes to provide Optimizer the flexibility to change the schedule for optimization.
Service Regions View
The Service Regions view contains read-only records listing the service regions that use a selected time window.
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Siebel Field Service Guide Published: 21 April 2003 |