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Activities Screen
The Activities screen has one view that defines variables that the Optimizer and ABS require.
Schedule View
The Schedule view contains the Book Appt, Cancel Appt, and Contract Schedule buttons for running the ASB and Optimizer interactively (see Table 37).
Table 37. Selected Items in the Schedule View Item Description Book Appt See Table 36. Cancel Appt See Table 36. Contract Schedule This button sends a request to the Optimizer to insert a priority service activity into a schedule with minimal disruption of the schedule and without significant increase in the cost of the schedule. For more information, see Appointment Booking System. Earliest Start The earliest time and date an activity may begin, usually used to indicate contractual commitments or deadlines. In some configuration settings (see Table 29) this value is described as NST (No sooner than). Latest Start The latest time and date for an activity, usually used to indicate contractual commitments or deadlines. It is the same as the Due field in the More Info view on this screen. In some configuration settings, this value is described as NLT (No later than). Planned Start If you specify values for Earliest Start or Latest Start, then Planned Start must be later than Earliest Start and earlier than Latest Start. Duration The time required to carry out an activity, including breaks and travel time. The value = Planned End - Planned Start. Work Time The time required to work on an activity, not including, for example, travel and breaks. Allow Breaks This check box allows scheduling an activity around breaks (see Breaks). Lock Schedule A check box that prevents the ABS and the Optimization Engine from changing the values of Planned Start and Planned End.
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Siebel Field Service Guide Published: 21 April 2003 |