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Siebel Field Service Guide > Service Support > Solution Administration Screen >
Resolution Documents View
The Resolution Documents view allows you to associate files with a service request. These files can contain information that contributes to solving the service request.
Resolution documents are, by default, read-only. To edit these documents in the Solution Administration screen, follow this procedure:
To allow editing of resolution documents
- Start Siebel Tools.
- Choose the SR Resolution Item list frame.
- Choose the list column ResFileName.
- Change the read-only property from TRUE to FALSE.
- Compile and test the change.
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Siebel Field Service Guide Published: 21 April 2003 |