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Siebel Field Service Guide > Service Support > Solution Administration Screen >
Solutions
The Solutions list records the name and description of a solution, plus the frequently asked questions (FAQs) to which the solution might respond. Table 11 shows the items in solutions records.
The More Info view for the Solutions list displays Solution Categories that provide additional predetermined pieces of information that add to this solution.
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Siebel Field Service Guide Published: 21 April 2003 |