Bookshelf v7.5: Siebel eFinance Functionality and Modules

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Siebel eFinance Functionality and Modules

Siebel eFinance provides the following functionality:

Flexible professional management, permitting use by a range of users in retail and investment banking, including call center representatives, commercial bankers, investment bankers, mutual fund managers, small business officers, private bankers, division and regional managers, tellers, and others
Account management, permitting any range of account types, such as checking, savings, mutual funds, and credit products
Specific querying and list generation, allowing product promotion to specific segments, accounts, and other targeted opportunities
Activity management, integrated with the Calendar, promoting streamlined call planning and call reporting
Enterprise-wide product information at your employees' fingertips, promoting information sharing across sales teams and regional branches
Support for a full customer-service center that handles Financial Services-specific inquiries and cross-sell opportunities
Handling of a large number of inbound telephone calls, faxes, email, and Internet correspondence for customer service, sales, banking agents, and investment specialists
Support for outbound calling for telesales, telemarketing, and meeting planning
Integrated support for all customer touch points and modules of interaction, including Supermarket, Call Center, Field Sales, Marketing, Sales, Service, Kiosk, Branch, and Relationship Managers

Siebel eFinance includes the following modules:

Small Business Banking. Formerly called the Business Relationship Management module, this module is primarily targeted at Business Lending and Relationship Management. Within a small business banking organization, the primary users of this module include vice presidents, assistant vice presidents, line officers, and credit officers who have responsibility for business accounts. These positions are often referred to as relationship managers, account officers, or bankers. The Small Business Banking module provides detailed client profile information, competitive information, and summary charts to allow relationship managers to better identify and close opportunities with business customers.
Needs Analysis/Applications. Siebel Needs Analysis/Applications, which is designed for sales personnel, their managers, and their associates, focuses on consumer sales opportunities. This module identifies appropriate product recommendations for deposit, investment, and home banking products for consumers and small businesses.
The Needs Analysis/Applications module also allows agents to capture information required to open and establish new liabilities products or services for customers. This module supports universal applications to facilitate a streamlined application process. For credit products application, use the Credit origination module.

Call Reports. Siebel Call Reports are records of meetings and conversations with clients or other organizations and individuals. Financial institutions often require employees to generate call reports when they meet with customers.
Credit Origination. The Siebel Credit Origination module supports loan origination. This module helps call center, field, and branch personnel do what if analysis to determine the needs of customers, recommend the right loan products, prequalify the customer, take the application, provide additional information about the product's fees, rate, and conditions, and manage loan documentation. This module further supports the mortgage industry with the five most frequently used calculators in the industry, including Loan Amount, Monthly Payment, Loan Comparison, Refinance Break Even, and Loan Payoff.
Financial Accounts. The Siebel Financial Accounts module allows organizations to view account details along with associated transactions. This module supports products such as checking, savings, credit cards, certificates of deposit (CDs), and all types of loans. It also includes investment accounts and holdings.
Securities. Siebel eFinance also provides functionality for investment accounts that support brokerage financial accounts and their related investment holdings. This module records and provides information about various securities (stocks, bonds, mutual funds, options, or unit investment trusts [UITs]) that make up these holdings. A financial institution using this module can execute trades of securities (buy and sell orders) on behalf of its clients.
Institutional Sales & Research. Siebel Institutional Sales & Research provides a client management system for securities firms serving institutional clients. By facilitating communication across product groups and geographic regions, Siebel eFinance allows client team members to work with the entire firm's relationships and competencies, thus institutionalizing the client relationship. Siebel Institutional Sales & Research includes the following functionality:

Holdings & Interests Tracking. Siebel Institutional Sales & Research provides institutional salespeople with a tool for tracking client holdings and contact interests. Siebel eFinance accepts feeds from third-party vendors of holdings data and also allows individual salespeople to import spreadsheets sent to them from clients. Salespeople can query holdings and interests data to build their day's call list and then make the calls with the assistance of Siebel CTI. Activity records are automatically generated, thus reducing data entry for the salesperson while still maintaining accurate contact histories.
Research Distribution Management. Siebel Institutional Sales & Research provides a central repository for company research publications, and allows professionals to fax or email research documents to clients. Siebel eFinance automatically tracks research distribution, allowing sales and research professionals to better understand their clients' interests. The firm can also use Siebel eFinance to better understand the channels through which its research is being distributed, and to manage entitlements.
Investor Profiling. Siebel Institutional Sales & Research provides institutional salespeople with an understanding of organizations or companies as investors with their holdings and transaction history, charts and profiles of the investor, and the literature distributed to the organization. As well, Siebel eFinance can be integrated with external news sources to display additional information about the investor.
Securities. Siebel Institutional Sales & Research includes the Securities module to provide for the set up and profiling of securities including mutual funds. The salesperson is provided with a picture of each security available for sale to his or her clients including literature about the security and information about mutual funds, their objectives, risk profile and asset mix.

Service Requests. Siebel Service Requests is targeted at call center, field and branch service personnel, their managers, and their associates, and focuses on support for retail banking customers. Siebel eFinance allows agents to perform key service transactions, such as name or address changes, fulfilling requests for statement or check copies, performing fee reversals and funds transfers, initiating stop payments on checks, and tracking these requests to completion.
Commercial Banking Loan Approval. Siebel Commercial Banking Loan Approval provides the necessary tools and functions for the commercial banking market. Commercial Lending allows end users to automate the application approval process in commercial banking. It allows agents to capture the information necessary for a credit committee to make decisions. Users can capture both customer and facility-level information. The customer-level information includes the Request Summary view, and displays general information about the primary borrower and the relationship. The information at the facility level includes the facility detail views, displaying detailed information about the specific facilities for which approval is requested.
Corporate & Commercial Banking. Siebel Corporate & Commercial Banking is designed for financial services professionals working with corporations and other business customers in corporate banking. This module augments the customer relationship management features of Siebel eFinance.
Company profiling provides corporate bankers with an in-depth picture of companies including their investment and financial profile, competitors, third-party providers, and investors. Also, includes summary views to provide quick snapshots of the key information about the company. Siebel Corporate & Commercial Banks includes the following functionality:

Retail Brokerage. Siebel Retail Brokerage provides tools to allow an advisor or a broker to provide the right advice to the right customer at the right time, resulting in increased returns on investment for the customer and increased profitability for the financial institution. Siebel Retail Brokerage includes the following functionality:

Household Holdings. Because retail brokerage sales are often to residents in the same household, this module also provides the total household picture including all the holdings for individuals within the household. It provides the advisor the ability to select and aggregate holdings for a household with multiple accounts, to view the time-weighted rate of return or anticipated cash flows for an identified period, and to compare the household's actual portfolio by asset class or by industry sector against a selected model portfolio.
Holdings & Interests Tracking. It also provides brokers and advisors with a tool for tracking an individual's holdings and interests. Siebel eFinance accepts feeds from third-party vendors of holdings data and also allows individual brokers and planners to import spreadsheets sent to them from clients. Brokers and advisors can query holdings and interests data to build their day's call list and then make the calls. Activity records are automatically generated, thus reducing data entry for the salesperson while still maintaining accurate contact histories.
Securities. Siebel Retail Brokerage includes the Securities module to provide for the setup and profiling of securities including mutual funds. The salesperson is provided with a picture of each security available for sale to his or her clients including literature about the security and information about mutual funds, their objectives, risk profile and asset mix.
Research Distribution Management. Siebel Retail Brokerage provides a central repository for company research publications and allows brokers and planners to fax or email research documents to clients. Siebel eFinance automatically tracks research distribution, allowing sales and research professionals to better understand their clients' interests. The firm can also use Siebel eFinance to better understand the channels through which its research is being distributed and to manage entitlements.

Retirement/Pension Management. Siebel Retirement/Pension Management provides comprehensive support for group pensions. It allows a user to manage private group pensions, including defined contribution plans, such as 401(k) plans and occupational pensions, and defined benefit plans. It is designed to meet the needs of sales and service professionals, managers, and pension administrators. The module allows users to define group pension plans, plan classes, plan eligibility rules, and plan funding vehicles. Siebel Retirement/Pension Management also provides eligible and enrolled participants tracking, participant contribution and investment allocation management, as well as a participant beneficiary management.
Siebel Retirement/Pension Management includes the Securities module to provide for the set up and profiling of funding vehicles such as mutual funds for pension plans. The plan administrators are provided with a picture of each mutual fund available for investment under the terms of the plan including literature about the fund, fund objectives, risk profile, and asset mix.

Investment Banking. Siebel Investment Banking offers investment bankers and their managers the tools to identify which customers need the most attention to push deals through to closure. Siebel Investment Banking includes the following functionality:

Company Profiling. Company profiling provides investment bankers with an in-depth picture of companies. This information includes their investment and financial profile, competitors and investors. Also, summary views provide quick snapshots of the key information about the company.
Investor Profiling. Siebel Investment Banking provides bankers with an understanding of companies as investors with their holdings and transaction history, charts and profiles, and the literature distributed to the company. As well, Siebel eFinance can be integrated with external news sources to display additional information about the investor.
Research Distribution Management. Siebel Investment Banking provides a central repository for company research publications and allows bankers to fax or email research documents to clients. Siebel eFinance automatically tracks research distribution, allowing sales and research professionals to better understand their clients' interests. The firm can also use Siebel eFinance to better understand the channels through which its research is being distributed and to manage entitlements.

Investment Management. Siebel Investment Management gives the account manager the tools to determine how best to build and maintain customer relationships, and how best to manage customer assets. Information is provided on customer financial accounts and holdings, as well as recent activity within customer accounts. Siebel Investment Management includes the following functionality:

Company Profiling. Company profiling provides account managers with an in-depth picture of companies. This information includes their investment and financial profile, competitors, and investors. Also, summary views provide quick snapshots of the key information about the company.
Investor Profiling. Siebel Investment Management provides account managers with an understanding of companies as investors with their holdings and transaction history, charts and profiles of the investor company and the literature distributed to the company. As well, Siebel eFinance can be integrated with external news sources to display additional information about the investor.
Holdings & Interests Tracking. It also provides account managers with a tool for tracking holdings for both corporate and individual clients and their interests. Siebel eFinance accepts feeds from third-party vendors of holdings data and also allows individual account managers to import spreadsheets sent to them from clients. Account managers can query holdings and interests data to build their day's call list and then make the calls. Activity records are automatically generated, thus reducing data entry for the salesperson while still maintaining accurate contact histories.
Research Distribution Management. Siebel Investment Management provides a central repository for company research publications and allows account managers to fax or email research documents to clients. Siebel eFinance automatically tracks research distribution, allowing sales and research professionals to better understand their clients' interests. The firm can also use Siebel eFinance to better understand the channels through which its research is being distributed and to manage entitlements.

Rollup. Siebel Rollup provides a comprehensive view of a client relationship in a single click, thereby eliminating the process to collect this information.
Siebel Rollup offers four views of the relationship with a client - Activities, Opportunities, Coverage Team, and Contacts. These views show the records for the selected client and for any hierarchical children. For example, the Contacts Rollup view displays all contacts associated with the selected company, all subsidiaries of the selected company and the regional offices.

Executives, sales managers, or sales professionals are often looking for aggregate information across a corporate enterprise and the individuals who work there. For example, before the Global Relationship Manager visits the CEO at his client company, he may want to view a report of all the latest activities, and deals conducted with the client company or with any of the subsidiaries, divisions and offices of the client company. This information arms the Global Relationship Manager with a picture of the relationship between the client and his company, and excellent preparation tool for his important meeting.

Collections. The collections module provides financial institutions with capabilities to perform collections functions. It provides organizations with the ability to monitor delinquent accounts, develop and execute collections campaigns, and capture customer response such as payment promise. It also captures information related to skip trace and customer bankruptcies/ legal information. This module enables financial organizations to transform their collections process into a customer-focused, cost-efficient process

NOTE: Optional modules from Siebel eBusiness Applications can be used to provide enhanced functionality to support various business processes. For information about the optional modules, contact your Siebel sales representative.

Siebel eFinance Guide
Published: 20 October 2003