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Siebel eFinance Guide > Products and Pricing >
Business Scenario
These scenarios feature sample tasks performed by a Siebel administrator and a customer service representative. Your company may follow a different workflow according to its business requirements.
In these scenario, end users are the customer service representatives who answer customer calls. They use the Products screen to:
- View lists of products
- Obtain information about each product, including the product line, products code, rates, fees, key features and benefits, and description
- Compare products by feature
- View literature about a product
- View and create news items associated with a product
The Siebel administrator is responsible for administering Siebel eFinance and requires administrative responsibilities to:
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Siebel eFinance Guide Published: 20 October 2003 |