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Summary of Service Handheld Filters

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Table 9 shows the list of Service Handheld filters and the query defined for each filter. All filters are public—that is, they are visible to end users. Any user who has permissions to modify seed data can modify the PDQ definitions.

The Service Handheld application includes all PDQs for all of the Siebel Handheld applications, some of which are not relevant to Service Handheld. Therefore, it is recommended that you delete any Handheld PDQs that are not listed in Table 9 so that your end users do not attempt to use PDQs that do not apply.

Table 9.  Service Handheld Filters

Business Object	PDA Name	Query
Account	PDADef_*No Accounts	'Account'.Search = "[Id] IS NULL" 'Asset Mgmt - Asset'.Search = "[Id] IS NULL" 'FS Asset Warranty'.Search = "[Id] IS NULL" "'Entitlement Account'.Search = "[Id] IS NULL""
ActionSHCE	PDADef_Today's Activities	'Action'.Search = "[Planned] = Today() OR ([Planned] = """" AND [Created] = Today() AND [Created By] = LoginId())" "'Action'.Sort = "Planned""
Contact	PDADef_*No Contacts	'Contact'.Search = [Id] IS NULL""
SHCE Asset Management	PDADef_*No Assets	'FS Asset Measurement Characteristics'.Search = [Id] IS NULL""
Service Request	PDADef_*No Service Requests	'Service Request'.Search = "[Id] IS NULL" 'FS Invoice'.Search = "[Id] IS NULL" 'FS Invoice Line Items'.Search = "[Id] IS NULL" "'Order Entry - Line Items'.Search = "[Id] IS NULL""
ActionSHCE	PDADef_Today's Activities	'Action'.Search = "[Planned] = Today() OR ([Planned] = """" AND [Created] = Today() AND [Created By] = LoginId())" "'Action'.Sort = "Planned""
ActionSHCE	PDA_Past Due and Today	'Action'.Search = "[Planned] <= Today() OR ([Planned] = """" AND [Created] = Today() AND [Created By] = LoginId())" "'Action'.Sort = "Planned""
ActionSHCE	PDA_Past Due till Tomorrow	'Action'.Search = "[Planned] <= Today() + 1 OR ([Planned] = """" AND [Created] = Today() AND [Created By] = LoginId())" "'Action'.Sort = "Planned""
ActionSHCE	PDA_Today Due and Tomorrow	'Action'.Search = "[Planned] = Today() OR [Planned] = Today()+1 OR ([Planned] = """" AND [Created] = Today() AND [Created By] = LoginId())" "'Action'.Sort = "Planned""
Account	PDAAll_All Accounts	'Account'.Search = "" "'Account'.Sort = "Name, Location""
ActionSHCE	PDAAll_All Activities	'Action'.Search = "" "'Action'.Sort = "Planned""
Contact	PDAAll_All Contacts	'Contact'.Search = "" "'Contact'.Sort = "Last Name, First Name""

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