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Siebel Service Handheld Guide for Windows-Powered Devices > Using Service Handheld > Ad Hoc Tasks >

Reviewing Customer History

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A field technician may want to review the history of service requests for a customer so that she is aware of the service history for the customer.

To review customer history

Navigate to the Accounts view of the Accounts screen.
Find the customer account you want to review.
From the Show drop-down list, select Service Requests.

The Service Requests view appears showing all the service requests for the account.

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