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Siebel Service Handheld Guide for Windows-Powered Devices > Using Service Handheld > Ad Hoc Tasks >
Reviewing Customer History
A field technician may want to review the history of service requests for a customer so that she is aware of the service history for the customer.
To review customer history
- Navigate to the Accounts view of the Accounts screen.
- Find the customer account you want to review.
- From the Show drop-down list, select Service Requests.
The Service Requests view appears showing all the service requests for the account.
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Siebel Service Handheld Guide for Windows-Powered Devices Published: 18 July 2003 |