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Viewing Call Report Charts
As a manager or Siebel administrator, you can use the Call Report Charts view for call volume analysis of your own calls, your team's calls, or all call reports in Siebel eInsurance. Using this view, you can analyze call volume and call types by employee and by customer to determine which clients are receiving the most service.
To view a chart for your call reports
- Navigate to the Call Reports screen.
- From the Show drop-down list, select one of the following:
- My Call Reports
- My Team's Call Reports
- All Call Reports
The view selected returns an appropriate set of call report records to be analyzed.
- Click the Charts view tab.
The chart reflects only those call report records which are currently selected; that is, those records listed in the Call Reports list above the chart.
- From the lower Show drop-down list, select one of the following chart types:
NOTE: Place your cursor over any chart segment to reveal additional information about that segment. Click a segment to drill down and refocus on just the call reports in that segment.
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Siebel eInsurance Guide Published: 04 June 2003 |