Siebel eInsurance Guide


Introduction

How This Guide Is Organized

Additional Resources

Revision History


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Overview

Siebel eInsurance Functionality and Modules


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Getting Started

Renaming Siebel Account Objects

Configuring Lists of Values

Configuring Summary Views

Editing a Summary View Layout

Adding Products and Product Lines


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Opportunities

Business Scenario

Sales Representative Creates New Opportunity

Opportunities Sample Tasks

Administrator Procedures

Adding an Opportunity as an Administrator

Managing Opportunities

Configuring Persistent Filters

End-User Procedures

Adding an Opportunity

Creating an Opportunity from an Application

Using Persistent Filters


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Companies

About Company Hierarchies

Business Scenarios

Sales Representative Tracks Company Information

Sales Representative Collects Census Data

Companies Sample Tasks

Administrator Procedures

Deleting Company Information

Managing Competitor Information

Competitor Information

Verifying Coverage Team Members

Managing the Custom-Defined Relationship Types LOV

Generating Company Hierarchies for Data Aggregation

End-User Procedures

Adding a Company

Viewing Company Hierarchies in Roll-up Views

Creating Assessments for a Company

Associating Applications with a Company

Associating a Service Request with a Company

Managing a Company Coverage Team

Viewing a Company Summary

Viewing a Company Relationship Hierarchy

Adding Census Information


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Contacts

Business Scenario

Sales Representative Adds a New Contact

Contacts Sample Tasks

End-User Procedures

End-User Procedures

Managing Contact Information

Creating a Customer Value Assessment

Viewing a Contact Summary

Viewing a Contact Relationship Hierarchy

Creating and Using a Book of Clients


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Households

Business Scenario

Households Sample Tasks

End-User Procedures

Adding a Household

Adding a Contact to a Household

Viewing a Household Summary

Viewing a Household Relationship Hierarchy

Viewing and Evaluating Household Portfolios


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Call Reports

Business Scenario

Call Reports Sample Tasks

Administrator Procedures

Viewing Call Report Charts

Activating the Auto Call Report Workflow

End-User Procedures

Managing Call Reports

Creating a Distribution List

Associating Action Items, Notes, and Attachments

Setting the Privacy Flag

Emailing and Printing a Call Report


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Group Pensions

Business Scenarios

Group Pension Sample Tasks

End-User Procedures

Defining a Group Pension Product

Defining a Group Pension Plan

Administering Group Pension Plans


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Auto Policies

Business Scenario

Auto Policies Sample Tasks

Administrator Procedures

Adding Auto Coverages and Coverage Values

End-User Procedures

Providing Quotes

Adding Underwriting Information

Ordering Underwriting Reports

Adding Discounts

Adding Vehicles or Drivers to Policies

Setting Up Payment Plans


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Claims

Business Scenario

Claims Sample Tasks

Administrator Procedures

End-User Procedures

Administrator Procedures

Setting Up Siebel eInsurance eService Claims Center Locators

End-User Procedures

Creating a First Notice of Loss

Associating a Contact with a Loss

Recording Insured and Adverse Claimant Property Details

Tracking Demands for Payment

Tracking Appraisal Information

Managing Recovery Information

Tracking Police and Fire Reports

Issuing a Settlement Payment

Managing a Loss Using Claim Elements


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Life & Annuities

Business Scenario

Life & Annuity Policies Sample Tasks

Administrator Procedures

Defining a Life or Annuity Insurance Product

Defining Life or Annuity Insurance Coverages

Administering Assessment Templates

End-User Procedures

Providing a Quote

Adding Underwriting Information

Ordering an Underwriting Report

Adding a Beneficiary

Submitting a Loan or Transfer Request

Submitting a Withdrawal or Surrender Request

Viewing Value History Information

Setting Up a Payment Plan


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Group Policies

Business Scenario

Group Policies Sample Tasks

Administrator Procedures

End-User Procedures

Administrator Procedures

Adding Products and Product Lines

Adding Rate Bands

Defining Activity Plan Templates

End-User Procedures

Adding Policy Records

Adding Census Information in the Group Policies Screen

Adding Employee Classes

Designing Plans for Group Policies

Reconfiguring Customizable Products in Plan Design

Generating Proposals

Managing Underwriting Information

Adding Eligible Members

Enrolling Members

Adding Beneficiaries

Setting Up Payment Plans


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Partners and Agents

Business Scenario

Employee Adds a New Agency

Company Signs New Agent

Partners Sample Tasks

End-User Procedures

Adding New Partners

Adding an Agent

Adding Information Associated with a Agent


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Property Policies

Business Scenario

Property Policies Sample Tasks

Administrator Procedures

Adding Property Types

Adding Property Coverages and Coverage Limits

End-User Procedures

Providing Quotes

Adding Underwriting Information

Querying for Property Underwriting Information

Ordering Underwriting Reports

Adding Scheduled Personal Property

Setting Up Payment Plans

Additional Property Policies Views


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PUL Policies

Business Scenario

PUL Policies Sample Tasks

End-User Procedures

Providing Quotes


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Billing Accounts

Business Scenario

Billing Accounts Sample Tasks

End-User Procedures

End-User Procedures

Creating a Billing Account Record

Associating Billing Accounts with Other Records


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Integration

Siebel eInsurance Integration Messages


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Siebel eInsurance Reports

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 Siebel eInsurance Guide 
 Published: 04 June 2003