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Siebel eInsurance Guide > Claims > Administrator Procedures >

Setting Up Siebel eInsurance eService Claims Center Locators

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The Contact Us applet on the Siebel eInsurance eService home page has a Locate Nearby Claims Centers hyperlink. When users with the role of Insurance Member click this link, an applet opens in which they can perform a parametric search using location attributes that they select from drop-down lists. For more information on Siebel Insurance eService, see Siebel eService Administration Guide Addendum for Financial Services.

To set up Claims Centers Locator functionality, administrators must complete the following tasks:

Import the geocode data for their region
Enter claim center locations
Assign longitudes and latitudes to claim center locations

Geocode Data

The geocode data is used to reference your region. Geocode data for the U.S. geographical region is included in every licensed copy of Siebel eInsurance. For other regions, see Siebel SupportWeb for a current list of recommended geocode vendors. For information on importing geocode data, see Siebel eService Administration Guide.

Entering Claim Center Location

The claim center information is matched with locations entered by end users when they perform a search to locate a branch. Administrators can use the Sites screen to enter claim center location information.

To enter claim center location information

From the application-level menu, choose View > Site Map > Marketing Administration > Sites.
In the Sites list, add a record.
In the Sites form:
In the Name field, enter the name of this claim center.
In the Type field, select Claim Center.
In the Address field, enter the address for this claim center.
Complete the necessary fields.
To add a service for a site, scroll down to the Site Services list, add a record and complete the necessary fields.
To add hours of operation, add a record in the Hours Of Operation list, and complete the necessary fields.

When the record is saved, the application automatically populates the Latitude and Longitude fields.

Assign a Longitude and a Latitude

The Siebel eInsurance Claim Center Locator searches for claim centers using latitude and longitude. If you do not know the latitude and longitude, leave those fields blank. If the City, State, Zip Code, and Country fields are correct, the latitude and longitude values are automatically generated when you save the record.

NOTE:  The latitude and longitude values will not generate if any one value in the City, State, Zip Code, or Country fields is incorrect. For example, if the ZIP Code is incorrect, you will receive an error message. To correct this problem, navigate to the Application Administration, ZIP Code Administration view and make sure the Geo values for that city, state, and ZIP Code combination has been loaded. For more information, see Siebel eService Administration Guide.

To add a new center to the Claim Center Locator

From the application-level menu, choose View > Site Map > Application Administration > Branch / Facility Locator Administration.
In the More Info form, add a record and complete the necessary fields.
In the Name field, select a site.

For more information on adding a site, see To enter claim center location information.

When the record is saved, the application automatically populates the Latitude and Longitude fields.

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