Bookshelf v7.5: Siebel eInsurance Functionality and Modules

Siebel eInsurance Functionality and Modules

Siebel eInsurance is an information management application designed to meet the needs of the insurance industry as they relate to sales, marketing, and customer service.

Siebel eInsurance provides the following functionality:

Access to contact data for individuals, their households, their activities, their policies, and associated underwriting information

Managing auto policies (including European auto policies), property insurance policies, PUL (personal umbrella liability) policies, life insurance policies and annuities, and group insurance policies, from quoting through issuance and maintenance

Managing the claims process, including reporting and handling processes throughout the life cycle of a claim for both call center and mobile users

Audit trail capabilities

Managing agent and broker requirements, including licensing, continuing education and product training hours, and NASD registrations

Total management of customer requests for action or information through the Service Request features

Monitoring customer satisfaction using online surveys

Access to solutions in a text-based retrieval system

NOTE: Some functionality requires the installation of optional product modules such as Siebel eBriefings, Siebel SmartScript, and Siebel eConfigurator.

Siebel eInsurance includes the following modules:

Call Reports. Siebel Call Reports are records of meetings and conversations with clients or other organizations and individuals. Financial institutions often require employees to generate call reports when they meet with customers.

Service Requests. Siebel Service Requests is targeted at call center, field and branch service personnel, their managers, and their associates, and focuses on support for retail banking customers. Siebel eFinance allows agents to perform key service transactions, such as name or address changes, fulfilling requests for statement or check copies, performing fee reversals and funds transfers, initiating stop payments on checks, and tracking these requests to completion.

Retirement/Pension Management. Siebel Retirement/Pension Management provides support for group pensions. It allows a user to manage private group pensions, including defined contribution plans, such as 401(k) plans and occupational pensions, and defined benefit plans. It is designed to meet the needs of sales and service professionals, managers, and pension administrators. The module allows users to define group pension plans, plan classes, plan eligibility rules, and plan funding vehicles. Siebel Retirement/Pension Management also provides eligible and enrolled participants tracking, participant contribution and investment allocation management, as well as a participant beneficiary management.

Siebel Retirement/Pension Management includes the Securities module that provides for the set up and profiling of funding vehicles, such as mutual funds for pension plans. The plan administrators are provided with a picture of each mutual fund available for investment under the terms of the plan including literature about the fund, fund objectives, risk profile, and asset mix.

Rollup. Siebel Rollup provides a view of a client relationship in a single click, thereby eliminating the process to collect this information.

Siebel Rollup offers four views of the relationship with a client - Activities, Opportunities, Coverage Team, and Contacts, that show the records for the selected client and for any hierarchical children. For example, the Contacts Rollup view displays contacts associated with the selected company, subsidiaries of the selected company and the regional offices.

Executives, sales managers, or sales professionals are often looking for aggregate information across a corporate enterprise and the individuals who work there. For example, before the Global Relationship Manager visits the CEO at his client company, he may want to view a report of all the latest activities, and deals conducted with the client company or with any of the subsidiaries, divisions and offices of the client company. This information arms the Global Relationship Manager with a picture of the relationship between the client and his company, a tool for preparing for his important meeting.

NOTE: Optional modules from Siebel eBusiness Applications can be used to provide enhanced functionality to support various business processes. For information about the optional modules, contact your Siebel sales representative.