Siebel Marketing Guide > Launching Programs and Campaigns > Tracking Program, Stage, and Campaign History >

Handling Errors on the Campaign Record

If an error occurs during the execution of a program's stage, the stage's Status field is updated with the error message. The same error appears in the program's occurrence record, indicating that a stage within the program failed. In the event of any error, the program's occurrence stops. If a nonprimary stage for a program errors out, it will not affect the next occurrence. For example, if stage 2 of occurrence 1 fails, stage 1 and stage 2 of the second run of the program will not be stopped.

If an error occurs during the campaign load process, the campaign's status fields are updated with the error message and the system passes the error message to the stage's status and to the program status.

Programs with errors can be rescheduled from the Stages view (accessed by drilling down on the name in the Status view tab of the Program Plans view). For example, if a stage fails, the stage will have a status of Error. By choosing the Reschedule button from this view, you can submit a request to rerun the failed stage occurrence.


 Siebel Marketing Guide 
 Published: 23 June 2003