Siebel Order Management Guide > Using Asset-Based Ordering >

Deactivating an Installed Asset

Employee end users can use the procedure below to create a quote that discontinues an existing customer service.

To deactivate a service item

  1. Navigate to the Accounts screen, select the appropriate account, and click the Account Summary view tab.

    2. The Account Summary view appears.

  2. In Installed Asset or Billing Items, select the service item you want to disconnect, and click Deactivate.

    3. The Quotes form appears. The Line Items list shows the items that will be disconnected.

  3. Verify that the service items you want to disconnect display an action code of Delete.
  4. Convert the quote to an order and submit it. For more information, see Converting Quotes to Orders.


 Siebel Order Management Guide 
 Published: 18 April 2003