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Siebel Order Management Guide Addendum for Industry Applications > Order Management in Siebel PRM > Standard Partner Commerce Order Management >
Standard Partner Commerce Change Order Procedures
This section provides instructions for the following Customer end-user tasks:
NOTE: In Standard Partner Commerce, orders and services are the same thing. When you select Service Items under the Products & Services tab, you are accessing screens to work with existing orders.
Modifying an Order
This feature allows an end user to modify a service item that is already provisioned. In this action, you can change product attributes or a feature or component of the service item.
This procedure uses the workflows CUT eSales - Modify Products and Services Process and CUT eSales - Prepare Shopping Cart View, which are described in Modifying Products and Installed Assets.
To modify an existing service item
- In the My Account screen, in the Products & Services list, click Service Items.
- In the Select Account list, select the account to be changed.
- In the Service Items list, select the item to be changed.
- Click Modify.
- When the selection pages appear, change the product attributes, features, or components, as needed.
- Click Done.
- When the Shopping Cart appears, you can see the changed action codes.
Disconnecting an Order
This feature allows a user to disconnect a complete service item and all of its components. This action disconnects the parent product and all child products on lower levels of the hierarchy.
NOTE: You cannot disconnect a child product by itself.
This procedure uses the workflow CUT eSales - Disconnect Products and Service Process, which is described in Disconnecting Products and Services
To disconnect an order
- In the My Account screen, in the Products & Services list, click Service Items.
- In the Select Account list, select the account.
- In the Service Items list, select the item to be disconnected.
- Click Disconnect.
You are taken to the Shopping Cart, where you see the product and all of its components with the Action code of Delete.
- Click Check Out.
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Siebel Order Management Guide Addendum for Industry Applications Published: 18 April 2003 |