Siebel Order Management Guide Addendum for Industry Applications > Order Management in Siebel PRM > Standard Partner Commerce Order Management >

Standard Partner Commerce Change Order Procedures

This section provides instructions for the following Customer end-user tasks:

NOTE:  In Standard Partner Commerce, orders and services are the same thing. When you select Service Items under the Products & Services tab, you are accessing screens to work with existing orders.

Modifying an Order

This feature allows an end user to modify a service item that is already provisioned. In this action, you can change product attributes or a feature or component of the service item.

This procedure uses the workflows CUT eSales - Modify Products and Services Process and CUT eSales - Prepare Shopping Cart View, which are described in Modifying Products and Installed Assets.

To modify an existing service item

  1. In the My Account screen, in the Products & Services list, click Service Items.
  2. In the Select Account list, select the account to be changed.
  3. In the Service Items list, select the item to be changed.
  4. Click Modify.
  5. When the selection pages appear, change the product attributes, features, or components, as needed.
  6. Click Done.
  7. When the Shopping Cart appears, you can see the changed action codes.

Disconnecting an Order

This feature allows a user to disconnect a complete service item and all of its components. This action disconnects the parent product and all child products on lower levels of the hierarchy.

NOTE:  You cannot disconnect a child product by itself.

This procedure uses the workflow CUT eSales - Disconnect Products and Service Process, which is described in Disconnecting Products and Services

To disconnect an order

  1. In the My Account screen, in the Products & Services list, click Service Items.
  2. In the Select Account list, select the account.
  3. In the Service Items list, select the item to be disconnected.
  4. Click Disconnect.

    5. You are taken to the Shopping Cart, where you see the product and all of its components with the Action code of Delete.

  5. Click Check Out.

 Siebel Order Management Guide Addendum for Industry Applications 
 Published: 18 April 2003