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Partner Relationship Management Application Workflow Processes
This section explains the Siebel workflows that are specific to Siebel PRM order management. There are also many workflows that are common to Siebel PRM and employee or customer partner management, and they are covered in Workflows for Employee Ordering and in Workflows for Customer Ordering.
There are two workflows specific to Siebel PRM, which determine whether the user is directed to the Power Partner Commerce user interface or the Standard Partner Commerce user interface:
NOTE: For more information about the Power Partner Commerce and Standard Partner Commerce user interfaces, see About Order Management in Siebel PRM.
CUT eChannel - New Products & Services Process
This workflow identifies the user role as either a Partner Power Commerce user or a Standard Partner Commerce user. Then it routes the user to the appropriate user interface.
This workflow is invoked when the user:
- Logs in at the Partner Portal login screen
- Selects the New button from the Installed Assets applet in the Customer Portal view
- Selects New from the Service Items view the business process
This workflow is shown in Figure 43.
Workflow Description. This workflow does the following:
- Identifies the user role.
- Calls the process to display the appropriate interface for quotes and orders:
- Calls the CUT eChannel - Goto Product Catalog View sub-process if the user is identified as a Standard Partner Commerce user.
- Calls the SIS OM New Products & Services Process if the user is identified as a Power Partner Commerce user.
CUT eChannel - Goto Product Catalog View
If the user has been identified as a Standard Partner Commerce user, this workflow displays the product catalog used for Standard Partner Commerce, which allows the user to browse eCatalog, select products, and add products to the shopping cart.
This workflow is shown in Figure 44.
Workflow Description. This workflow does the following:
- The user role has already be identified as Standard Partner Commerce user by CUT eChannel - New Products & Services Process
- Displays the product catalog for Standard Partner Commerce users.
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Siebel Order Management Guide Addendum for Industry Applications Published: 18 April 2003 |