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Message Alert Types

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There are two types of message alerts you can establish to send screen or email and screen alerts. You can set up email and screen alerts for messages and individuals to whom you delegate message-related activities, and perform the following tasks:

Set up an alert for an individual to whom you routinely send messages

For instance, you routinely send messages to the same individuals, and you want to set up a standard alert method to let them know you have sent a message.

Set up an alert for a single message so the recipient receives an alert

For instance, you send a message to an individual for whom you have not set up a message alert, but you can also set up an alert for the individual message.

Email and Screen Alerts

You can opt to receive both email alerts and screen alerts simultaneously.

Email Alerts. A message generates an email alert when the following events occur:

A message is created and the Alert Type field has a value of Email or Email and Screen Alert.
A message is assigned to you, and you have set up an alert to receive email when messages or activities are assigned to you by a contact or employee.
An activity is assigned to you, and you have set up an alert to receive email when messages or activities are assigned to you.
You send an email from your Siebel application.

Screen Alerts. A message generates a screen alert when the following events occur:

A message is created and the Alert Type field of the Messages form has a value of Screen Alert.
A message is assigned to you, and you have set up an alert to receive email when messages or activities are assigned to you by a contact or employee.
An activity is assigned to you, and you have set up an alert to receive a screen alert when messages or activities are assigned to you.

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