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Business Scenario for Products

This scenario provides an example of a business process performed by a sales representative using the Products screen. Your company may follow a different process according to its business requirements.

A sales representative receives a call from a customer who has specific questions about a product the sales representative's company sells. The prospect is interested in the benefits of a mid-range service package and how it compares to the next higher level of service package that the company offers. The sales representative views service information and is able to address the customer's questions about the products and provide more detail about each offering.


 Siebel Sales User Guide 
 Published: 18 April 2003