Siebel Server Installation Guide for Microsoft Windows > Installing the Siebel Gateway >

Troubleshooting Siebel Gateway Installation

This section describes potential errors that can result from a faulty installation or configuration.

Problem: The Siebel Gateway does not start.

Solution: If you find that you are not able to start the Siebel Gateway, you may not have privileges as the Siebel Service Owner. Review the instructions in Preparing for the Installation.

NOTE:  If you cannot start the Siebel Gateway, you will not be able to configure and start the Siebel Server.

Problem: Could not start Siebel Gateway service on \\MACHINE NAME.

Error XXX: The service did not start due to logon failure.

Solution: Navigate to Control Panel > Services, and select the Siebel Gateway. Click startup and re-type your user name and password.

Problem: I receive an error at system startup that a driver is missing.

Solution: This can occur if you uninstall an earlier Siebel eBusiness Application version without first stopping the Siebel Server and Siebel Gateway. If the services are no longer visible within the Services menu, call Siebel Technical Support for instructions.

 Siebel Server Installation Guide for Microsoft Windows 
 Published: 25 June 2003