Upgrade Guide for UNIX > Postupgrade Tasks > Additional Postupgrade Tasks for Specific Applications >

Postupgrade Tasks for Call Center

NOTE:  If you are upgrading from Release 7.x to Release 7.5, you do not need to perform this procedure.

During the upgrade to Release 7.x, employee and contact data were moved to the same tables. As a result of this change, your database contains duplicate logins for Contact user login names.

To prevent the creation of duplicate logins that may occur due to this change, the Release 7.x upgrade appends the ROW_ID to duplicate logins. You must resolve user logins after the upgrade; otherwise, users are unable to log in. For example, contact user login names appear concatenated with their row ID.

To locate user logins that require resolution of duplicates

  1. Open your Call Center application and navigate to Site Map > User Administration.
  2. For each User Administration view (Employees, Persons, and Users) query the User ID field for login name=*+*. This query brings up all names that are appended with "+ROW_ID".
  3. Repeat this procedure for each User Administration view (Employees, Persons, and Users).

 Upgrade Guide for UNIX
 Published: 20 October 2003