Bookshelf Home | Contents | Index | Search | PDF

Siebel Universal Queuing Administration Guide > Siebel Universal Queuing Reporting > Viewing Real-Time Status Data >

Viewing Employee Status Data

---

The Employee Statistics view comprises the following three lists:

Employee Statistics
Channel Summary (child list)
Details (child list)

Viewing Channel Summary Statistics by Employee

The Channel Summary list displays the following statistics by channel for a selected employee:

Log in and log out times.
Average time it took to handle a work item.
Number of work items handled.

To view channel summary statistics by employee

From the application-level menu, choose View > Site Map > UQ Administration > Employee Statistics.

The Employee Statistics view appears.

Select an employee in the Employee list.

The summary statistics by channel for the selected employee appear in the Channel Summary list.

Viewing Detailed Employee Statistics

The Details list displays the following statistics for a selected employee by channel:

Start and end times
Percentage of time the employee was idle
Number of work items
Total time spent working on work items
Total wrap time
Total number of times in not ready state

Employee details are not gathered automatically. You must start and stop the gathering of statistics, as described in the procedure below.

To view detailed employee statistics

From the application-level menu, choose View > Site Map > UQ Administration > Employee Statistics.
Click the Details tab.
Click Start Statistics to begin capturing data for this employee.

The Set Refresh Interval dialog box appears.

Type the number of minutes in which to gather the data and click OK.

The minimum value is one minute.

Click Refresh to display the statistics for this employee.

The statistics for this employee are displayed for each time interval that has elapsed since the last refresh.

Click Stop Statistics to stop capturing data for this employee.

Bookshelf Home | Contents | Index | Search | PDF