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Viewing Route Status Data

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The Route Statistics view displays the following for each active route:

The target and actual service level
The average wait time, and the longest wait time
The total number of abandoned work items
The total number of work items currently in the route

NOTE:  The actual service level will not display any data if no work items matched the route during an interval.

To view route statistics data

From the application-level menu, choose View > Site Map > UQ Administration > Route Statistics.

The Route Statistics view appears.

Click Refresh to update the displayed data.

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