Siebel Web Client Administration Guide > Configuring and Using Mobile Web Client >

Troubleshooting Mobile Web Client and Siebel Remote

This section describes some system failures that may affect Siebel Mobile Web Client users, and describes how to recover from them or avoid them.

NOTE:  Depending on the kind of failure experienced, database changes and file attachments that were awaiting upload during the next synchronization session may be lost. The user may need to reenter these transactions and file attachments.

Communication System and Hardware Failures

Noisy or faulty communication lines may lead to communication errors within the Siebel Remote synchronization process. If an error is detected, Siebel Remote has built-in fault-tolerance features that continue to retransmit files in an attempt to synchronize successfully.

Hardware or Media Failure

If a local SQL Anywhere database becomes unusable because of a hardware or media failure, you must refresh the local database. To do this, run Database Extract for the client.

Make sure that client machines always operate with sufficient power, particularly when synchronizing, to minimize the risk of database corruption problems relating to power loss.


 Siebel Web Client Administration Guide
 Published: 18 June 2003