Siebel Wireless Administration Guide For Financial Services > Using Wireless eFinance and eInsurance >

Service Requests (Service Only)

Use the Service Requests view as a gateway to see service request information and to modify or add activities associated with a service request.

The Service Requests view is available only in Siebel Wireless Service. It does not appear in the Wireless Sales application.

When you select SRs from the Main Menu, your device displays the SRs (Service Requests) view. When it first opens, the SR view provides access to all the service requests currently in your My Service Requests.

The SRs screen provides access to a search function to display a specific service request, and it also displays the first few of all your service requests. The actual number of service requests displayed depends on the configuration settings.

You can drill down to see details about any service request displayed on the screen. You can proceed to service request contact and company information from the detail view.

To display service request details

  1. Scroll to the service request for which you want to see details.
  2. Press the soft key to link to the selected service request.

    3. The SR view opens and displays details for the selected service request.

NOTE:  You cannot add a new service request using a wireless device. Enter a new service request from a desktop client.


 Siebel Wireless Administration Guide For Financial Services
 Published: 18 April 2003