Siebel eSales Administration Guide > Administrative Tasks > Modifying Credit Card Charges >

Authorizing Charges

Authorization is done automatically in Siebel eSales as part of the eSales - Authorize Order Process, when the customer clicks Confirm Order on the Order Summary page.

Authorization can also be done manually. The Payment form is used by your employees, such as call center agents, to authorize charges.

To authorize a credit card charge

  1. Navigate to Orders > My Sales Orders.
  2. Select an order.
  3. Click the Payments tab.
  4. On the Payment Detail - Credit Card form, click Authorize.

For more information, see Siebel Order Management Guide.

 Siebel eSales Administration Guide 
 Published: 18 April 2003